Refund Nightmare

I have been waiting 3 weeks for a refund on a returned Nespresso machine. I sent the product back on 13 Dec 2019 because when it was delivered it was not in a box and the packaging was damaged. On the refund request I had specified that I want my money back. Instead, I got a credit on my takealot account. I called on 18 Dec at 8:40am to request it be credited to my bank account . The agent advised on the phone that in 24 hours I would have my refund. Then she emailed and advised it would be 3 to 5 working days. I followed up via email on 27 Dec 2019 , to which I was advised that its 3 to 7 working days. I followed up again on 02 Jan , and there is still no answer on what the hold up is.