REFUND FULL ORDER WAS NOT RECEIVED

Till THIS DAY NO ONE HAD DONE ANYTHING ABOUT MY QUERY. WHY MUST I BE THE ONE CALLING THE BUSINESS WHEN IM BEING WRONGED HERE. I'M WAITING FOR MY REFUND SINCE ESCALATIONS WERE DONE FROM 25TH NOVEMBER 2ND NOVEMBER FURTHER ESCALATIONS DONE BUT TODAY IS THE 12TH DEC I STILL DONT KNOW WHEN ILL HAVE MY MONEY BACK....I'M SO DISSAPOINTED WITH LEVEL OF DISRESPECT OVE RECEIVED FROM TAKEALOT.COM THEY DONT CARE ABOUT ME AS A CUSTOMER.