Refund from takealot and ABC WHOLESALERS

I had great experience since I started shopping on takealot until recently when I lodged (RRN-0d79-be00 (***)) a return of phone that froze from the 1st day when I tried to perform a software upgrade. I wrapped the package with all its accessories in a box to be returned. Tendani Nemukula from the warehouse emailed on the 30th January 2020 to advise that the charging USB was missing. I rep**** to his email on the same day telling him that I personally packed the package and requested him to send me a picture of what was in the box.

When I got home my helper told me the guy that came to pick up the package opened it on our stairs. I then emailed Tendani telling him about the occurance and asking whether the delivery guy was supposed to open the package. He never rep**** to any of my emails.

The worst part is that no one is communicating with me to advise what is going on. At this point in time I just want my refund back and if they want to blame me for the missing cable so be it as I don't want the phone.