Refund

I'm utterly discarded with the level of service. I ordered something on Tuesday an payment didn't go through on my side an I reordered sn pain again only find out on take alot side it's double ordered. Immedetly I send something on help for refund an email after 2 min of order an was told they cannot cancel now I must send email once I receive email or dms for delivery. I did do around 12 yesterday an no one responded. I send 2nd one at 1pm an still recieved no answer an 3rd one. Of which usually they give immediate respond but when I need refund I have to be ignored. I need that item to be refunded an I'm not getting help.