Refund doesn't reflect on my account

Hello Take a lot<br> <br> Auto-Credit Card Refund for Order *** Refund log 12889<br> <br> I returned an item back to you, requested a refund and you have sent me the proof of payment but the refund Doesn't reflect on my account. I waited since 16 Jan but now I think I've waited long enough.<br> <br> Will you check why what may have gone wrong since I've gone through my account with a fine tooth comb and the refund doesn't reflect.<br> <br> I can see from your proof of payment that it was refunded but there must be some reason why the refund didn't make it to my account. I have also verified that my account details are correct on the proof of payment.<br> <br> I look forward to your response.<br> <br> Louise