Refund does not adhere to policy

First, my item was delivered damaged. It could not be replaced, so it was refunded in credits, not to the card used, as their policy states. They do not mention that only the full amount can be refunded. After I had purchased another, similar item, I requested a refund of the credit left over, and then they informed me it could not be done.

WHY WOULD YOU DO THIS. It is ********* and makes your customers' lives more difficult. It was a purchase for work, now I have takealot credits that I cannot spend as it is not my money. The other option is to pay my company back, but I have a useless amount of credit on my account.

Thanks for being a horrible service, takealot. /s