Refund delay

I'm writing to express my extreme frustration and disappointment with Takealot's service. I placed an order for a freezer on November 17th, and despite numerous calls and emails, I still haven't received my item or a refund. It's been over a month, and my business is suffering as a result. I've been told multiple times that the matter is being escalated, but nothing seems to be done. I'm at a loss – I can't get a straight answer or resolution. I'm counting on you to help me resolve this issue ASAP.