Refund declined due staff mishandling returned item

<p>I am so disappointed in Takealot.com. I purchased text books from them on the 3rd of January received my books 2 weeks earlier than expected logged my return sameday got redirected tried to log return again and a week later they collected. The day they collected there was such a mix up with the collection that I had 2 drivers coming to collect and I received a call. A week later they informed me that the book was damaged. When the book wasn't even taken out of the box. This book was mishandled by staff and now I have pay the grudge of it. This is unfair client practice. The book was returned in perfect condition because I didn't even open it. Now you want to rob me out of my money. The return process is not handled correctly and I want my money back. </p>