Refund complaint

I am still waiting for a refund from takealot after not receiving my complete order... *** is the order my wife and I placed... We received 1 incorrect item and 1 correct item... 13still due and we are being sent from pillar to post for our refund. Why must we suffer for the mess that the warehouse did and the agents who are not listening to clients and laughing when they hear clients frustration. Someone needs to be accountable for their actions and we just want what is due to us.