Refund Cancelled

I have been shopping from takealot.com for years and it has always been my go to, but after today, I am not so sure.

I logged a return after receiving defective goods on the 19th of January 2018 (RRN-F6C4-96C1). The return was picked up the following Monday. I then was told that my takealot account was credited with the amount of the return. I called Takelot on the 25th of January after receiving that email to request that the money be deposited directly into my bank account. I spoke to Mikhyla at the call center, I received an email seconds later saying that my transaction has been processed. I called the call center again today, 5 days later, and I am now told that the transaction was cancelled and no one can tell me why.

This is completely unacceptable and I am now left out of pocket and no one seems to have an explanation for this. People told me how risky online shopping is, but I've always trusted takealot, I am disappointed and completely frustrated. All I am getting are apologies, that help with nothing all I want is my money in my account TODAY!!...