Refund

I bought a Hisense refrigerator via Takealot it had a factory fault had to call them and I was told to contact Hisense which I did a horrible experience as well they came a technician wrote a report they took long to come take it and they just popped up with my food in the fridge and they took it everything was rotten in a few days while waiting for Takealot to refund me my money tried calling their customer service which is non existent because tell me why did I call twice waiting for almost 20 minutes without a response until I emailed the lady I have been emailed who will tell you about escalating the matter in every email I’m very dishonest in their service and having to buy meat every day because of not having a fridge I really have to be compensated because what the hell is going no one is there to assist poor service