Refund after delivery of wrong item twice

I would even give zero rating!

I ordered baby cradle and they delivered wrong one. When I returned. They returned the same wrong one again. When I called them. I was told to take my money and go buy somewhere else. I requested for refund. It’s been 3 weeks waiting for my refund. Every time I call. I was told they escalated the matter and they will call me back mores than 5 times. And I am not contacted or refunded up to today