Refund

<p>Good Day</p> <p> </p> <p>I would like to let you know how disappointed I am in the service that Takealot has provided me.</p> <p> </p> <p>I placed an order and the very next day I decided to cancel the order. I called the Takealot contact centre and the guy who answered the phone said this wouldn’t be a problem as the item has'nt left the warehouse as yet and that he will cancel and refund me.</p> <p> </p> <p>After not receiving an email to confirm the refund I then called back and spoke to a lady who advised that the item was dispatched and no refund was issued on my account. As you can imagine I was beyond furious as I was **** to. I then asked to speak to a manger. </p> <p> </p> <p>Kelvin the manager took my call and advised that there were no notes captured about this on their system so I demanded that the call be located and listened to and for them to get back to me with a resolution. I then called back or they call me back I can't really remember and I was told that there was some error and the call didn’t want to pull through ( How convenient if you ask me).</p> <p> </p> <p>Anyways Kelvin said that they would make an exception and refund me. Its been now about 8 days and still no refund in my account. I called your contact centre once again and spoke to a lady who advised me that no refund has yet been actioned (Surprise surprise).</p> <p> </p> <p>I demand answers now as I am out of pocket of almost R2000 for your wrong doings. I want this matter sorted now as I will no longer wait and I want Kelvin himself to contact me via email only and I would also like compensation for this whole fiasco.</p> <p> </p> <p>You can find my account under my email below...</p> <p> </p> ********** <p> </p> <p>Disgruntled customer</p>