JB
Juanita B
1 reviews | Active since Jul 2015
04 Aug 2015, 08:20
REFUND
ONCE AGAIN NO COMMUNCATION WITH TAKEALOT. ORDERED A STUDY BOOK PROMISED DELIVERY ON THE 21/07/2015, THEN THE 23/07/2015 AND EVENTUALLY THIS DATED WAS MOVED TO THE 31/8/2015, OBVIOUSLY COULD NOT WAIT THEY PROMISED A REFUND. SENT THROUGH MY BANKING DETAILS, I'M STILL WAITING FOR THE REUND. CONTACTED THE CALL CENTRE TO BE INFORMED THAT THE MONEY WAS DEPOSITED BACK INTO MY CREDIT CARD (NOT THE BANKING DETAILS ASKED FOR AND PROVIDED). NOW THEY NEED TO RUN AROUND LIKE HEADLESS CHICKENS BECAUSE THEY CANNOT SEE ON THEIR SYSTEM WHAT CREDIT CARD MY MONEY WAS PAID BACK TO. WILL NEVER USE TAKEALOT AGAIN!!!
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takealot.com's replyOfficial
04 Aug 2015, 09:24Hello JBoshoff1234,
We sincerely apologise for the miscommunication with regards to your refund. Our policy is to process refunds back to the original source from which payment was received. It doesn't seem like the agents who originally assisted you explain this or requested a special arrangement for the funds to be repaid to your given bank details. Our complaints team will be in touch shortly to address this with you, but we can confirm that your refund was processed to the credit card you used to pay for this order.
Sincerely,
takealot.com
We sincerely apologise for the miscommunication with regards to your refund. Our policy is to process refunds back to the original source from which payment was received. It doesn't seem like the agents who originally assisted you explain this or requested a special arrangement for the funds to be repaid to your given bank details. Our complaints team will be in touch shortly to address this with you, but we can confirm that your refund was processed to the credit card you used to pay for this order.
Sincerely,
takealot.com
Best regards,
takealot.com's reply04 Aug 2015, 09:24
Official
Hello JBoshoff1234,
We sincerely apologise for the miscommunication with regards to your refund. Our policy is to process refunds back to the original source from which payment was received. It doesn't seem like the agents who originally assisted you explain this or requested a special arrangement for the funds to be repaid to your given bank details. Our complaints team will be in touch shortly to address this with you, but we can confirm that your refund was processed to the credit card you used to pay for this order.
Sincerely,
takealot.com
We sincerely apologise for the miscommunication with regards to your refund. Our policy is to process refunds back to the original source from which payment was received. It doesn't seem like the agents who originally assisted you explain this or requested a special arrangement for the funds to be repaid to your given bank details. Our complaints team will be in touch shortly to address this with you, but we can confirm that your refund was processed to the credit card you used to pay for this order.
Sincerely,
takealot.com
Best regards,