Refund

Title: Takealot Delivered Wrong Phone and Now Refusing Refund

I ordered an iPhone from Takealot, but instead they delivered a Samsung phone. I immediately reported the issue and returned the exact Samsung device that was sent to me.

Now Takealot is refusing to process my refund, claiming that the item I returned “does not match their stock,” even though THEY are the ones who sent the wrong phone in the first place. Their system still shows an iPhone IMEI, but the warehouse clearly packed and delivered a Samsung.

I have repeatedly explained this and asked for escalation to the Returns Investigation Team, but I keep receiving generic responses and no resolution.

This is unacceptable. I paid for an iPhone, I received a Samsung, and now Takealot is treating it as if I returned the wrong item — when the mistake came from their warehouse.

I want: 1. My full refund, and 2. A proper investigation into the packing error.

Consumers should not be punished for Takealot’s mistakes.