1 reviews | Active since Apr 2013
Reference: RRN-2212-bf70
I have issued a return request on 30 March 2015 where the system stated it will take a maximum of 9 working days to resolve the issue with the product. It is on the way to 2 months with multiple emails with no answer on the state of the product. <br> <br> On 8 May 2015 the product has been received at your warehouse the second time.<br> On 12 May 2015 another email I sent stated the returns department will be in contact with me. Well they still haven't contacted me. HOW LONG WILL THIS STILL TAKE???? <br> <br> I have been a customer from at least 2008 and do not expect this service from takealot. What should I do to get an actual response from the returns department seeing that my multiple emails to info@takealot is utterly useless to get an answer?
It's unacceptable that your return has taken this long to process & we apologise for the poor communication on your follow up enquiries. This should've been resolved long ago & if there were any issues it should've been escalated to the appropriate departments to resolve.
We're disappointed by how this has turned out & would appreciate the opportunity to make this right as we're capable of doing so much better. Our complaints team is looking into this & we'll be in touch to resolve the matter as soon as we've gathered the required information.
Sincerely,
takealot.com
Best regards,
It's unacceptable that your return has taken this long to process & we apologise for the poor communication on your follow up enquiries. This should've been resolved long ago & if there were any issues it should've been escalated to the appropriate departments to resolve.
We're disappointed by how this has turned out & would appreciate the opportunity to make this right as we're capable of doing so much better. Our complaints team is looking into this & we'll be in touch to resolve the matter as soon as we've gathered the required information.
Sincerely,
takealot.com
Best regards,