Rediculous ... unthinkable... non-logical... Takealot.com

Rediculous ... unthinkable... non-logical... just a few words to encaptulate my most recent experience with Takealot.com and this being a customer for many years. Received an email from Takealot on 20 December to indicate my order delivery date will be delayed as an item in my order is not yet available... I proceeded to call Takealot to inform them to cancel the order. After my instruction to cancel, Takealot has proceeded to ship the goods irrespective of my instruction. Their explanation... “once an order has been processed it cannot be cancelled”... “there is no manual override in place”.... really.... I might as well speak to a robot. How can an order have been processed if I just received an email indicating my order delivery date is moved as an item is not as yet available? As at 27 December, apparently the item is still on route to the delivery branch... and still the order cannot be cancelled. So does it make sense to ship goods when a customer has asked for it to be cancelled and the only continous response is... “once an order has been processed it cannot be cancelled”... “there is no manual override in place”... the next response from Takealot might as well be “do not compute”... as the reps seems to just regurgitate the same message. Even at Supervisor level, the type of response and service remains. The supervisor cant even explain why I received an email indicating delivery would be delayed as the system apparently now shows the goods were processed on the 20th... what? So even your systems seem to be faulty... as I am typing away this complaint, I get a call after I had to rant about a non-logical process and there not being a “manual override” to indicate they will process a credit today. Now I am just left speechless.... why does a customer have to go out of their way to make themselves heard before a service provider who happily takes your cash seemingly then only sees reason to take action???