Reconcile and communicate, don't tuck heel and hide

I purchased via EFT a pair of takkies. The collection period was cancelled while I was purchasing something of the same value.

I never received the takkies or the refund, the consultant that is assisting (if you can call it that) can not explain why I've made a pmt with evidence and the return was used. She won't tell me the product purchased. And the timelines between return and purchase eft are completely different.

Very disappointed, I am out of pocket in excess of R389.

Over and above which the product purchased by myself in cash, which she is insisting that was the refund despite the proof of payment is not the same amount and no credit has been deducted for the difference. Because there is no difference it should still be in credit.

Duplicate payment and frustration has left me with a very bitter take in my mouth, over and above which the purchaser has to allocate the credit for the new purchase. Which was not done and not approved of