Recklessness

I bought 2 TVs from Takealot in March 2024. I opened the one I bought for the lounge and kept the other one for the bedroom unopened as was going to travel soon. I was gone for 3 months, upon my return early in July I opened 2nd box and hired a professional to mount it in my bedroom and I was with him throughout the process. At the end it wasn't working. We then noticed that the screen is cracked, I then contacted Takealot who referred me to Hisense because it's their products. Hisense is refusing to take responsibility and Takealot didn't either. This is not just a crack its a smash but it's quite subtle with huge consequences. This could have occurred at Hisense warehouse if not in the container from China seeing that everything comes from China, it could have happened at Takealot, could have happened in the courier to me, you must see how full these vans are packed and with loading and off loading all the time anything can happen but I can reassure you it didn't happen with me because I stay alone and I placed it in an almost empty room. What I'd like to know why do they all think I should be the one responsible for this damage? I'd like Takealot to take full responsibility because I gave them my money, how they sort it out with Hisense is not my problem because Hisense is telling me that the screen is not covered in their warranty, how stupid is that? Takealot I gave you my money and I want you to sort this out asap please.