Received empty package and not getting a refund!

I bought a new SSD on Takalot. It arrived in the usual sealed brown Takealot box. However, when I removed the product box inside, I noticed that the circular, transparent seal on the SSD box was torn. Upon removing the contents I found that the actual SSD was missing. I just received empty packaging!

The annoying thing is that it has now been almost a month and Takealot has not refunded me. They are busy investigating their suppliers etc. This is not my problem - it is a problem with their supply chain!

If this was Amazon, this would have been refunded almost immediately and then they would investigate internally.

Takealot's approach is basically treating the customer as potentially part of the problem whereas it is their own supplier or processes that are at fault!

Just insane that you can buy something, receive empty packaging, and then be subject to a month or more of delays and investigations.

Not a good customer experience at all. Watch out, Amazon is coming.