1 reviews | Active since Oct 2013
Received a second hand item from Takealot
I logged a fault with Takealot on the 4th of December about receiving a second hand disc cover, but no fisc inside. The cover was damaged and you could clearly see it was second hand. Price stickers removed and dirt accumulated where stickers were. Plastic of cover also damaged. No disc inside. And after being promised pickup twice, both times failed without any apology, even though I had to arrange for someone to be at home all day long.<br> <br> I had to follow up on whats going on to find out the matter will be addressed. This morning I got a R39 credit, but no apology or explanation how I got a second hand disc cover. The feedback system sucks and i keep getting requests to rate service I never got.<br> <br> Im highly dissatisfied in Takealot, and I spent over R5000 in the last few months, but with this treatment I will definitely consider other online shopping companies who will value me as a client.
It sounds like you may have received a returned item by mistake and we apologise for the unpleasant experience this has led to since. We should have paid closer attention to the quality of the item prior to shipping it to you. Had this been done we could have avoided this entire bad experience. We realise that matters were only worsened by not providing you with any feedback on your enquiry w.r.t. the quality of the item as well as the failed collections. This is very disappointing to hear as it's a far cry from the great service we promise to give and rest assured we'll be addressing this with the responsible parties on Monday.
Regrettably our Supplier is currently out of stock of the DVD at the moment and aren't able to confirm when they'll have this available again. In accordance with our returns policy your Takealot account was credited with the cost of the item.
Our complaints team has not been able to reach you by phone and has sent you an e-mail to address this matter further. They will give you a call during the course of next week once they've received feedback on the lack of service with this matter.
Sincerely,
takealot.com
It sounds like you may have received a returned item by mistake and we apologise for the unpleasant experience this has led to since. We should have paid closer attention to the quality of the item prior to shipping it to you. Had this been done we could have avoided this entire bad experience. We realise that matters were only worsened by not providing you with any feedback on your enquiry w.r.t. the quality of the item as well as the failed collections. This is very disappointing to hear as it's a far cry from the great service we promise to give and rest assured we'll be addressing this with the responsible parties on Monday.
Regrettably our Supplier is currently out of stock of the DVD at the moment and aren't able to confirm when they'll have this available again. In accordance with our returns policy your Takealot account was credited with the cost of the item.
Our complaints team has not been able to reach you by phone and has sent you an e-mail to address this matter further. They will give you a call during the course of next week once they've received feedback on the lack of service with this matter.
Sincerely,
takealot.com