Really takealot??

So my family use Takealot on a regular basis and there has never been a problem. I on the other hand took a while as I am sceptical about anything online so seeing the service and the orders that was delivered without a hitch I tried to use it. One order - success, two orders - success. Third order... Here comes the trouble. I have been looking for a decent English Bible for months so when they reduced the price on the Spirit filled life Bible I jumped at the change and the order was scheduled to be delivered on the 3rd of May. 3rd of May came and the delivery was rescheduled to the 4th of May, I have no idea why. There was no driver at our house, I would know this for a fact seen as there is always someone home, our house is never empty. There was no phone call saying listen I might have gotten lost or I have no idea where I am help me, which I doubt would happen because there is such a thing as Google maps and we have had several orders delivered to us from takealot before. So I waited in anticipation for the 4th of May. It came and went and out of the blue my order got canceled. Again no one was at my house, no one bothered to phone. I tried sending emails for them not to cancel my order I had one result saying they are looking into it and another one after that saying my order was cancelled the money is being credited to my tekealot account so i can use it towards my next order. First I don't want a next order if this is the level of service I am going to get. Second I want the Bible not the money and I want it at the price it was when I bought it, how is that going to be possible? Thirdnisnthisnrwallybthe level of service one van expect from one of the biggest online shops in South Africa?