ZB
Zakeeya B

1 reviews | Active since Dec 2014

11 Nov 2016, 18:03

Really takealot???

<p>This is my third complaint about the most *********** and arrogant company I have ever had the displeasure of dealing with. I recently decided to stop using takealot because of the way they handled an order of books which were dirty and damaged. Today I received my last order, which was placed before this ordeal. And guess what? Yes, once again I received an order in which one of the books is very dirty. It has a white cover, which makes it look disgusting. I am so sick of dealing with rude, unhelpful people, that I do not even want a response to this. The book can be binned and I will gladly pay for a decent copy from a decent place. It is a small price to pay for some peace. I order many many books online from various companies but never have I had to deal with these issues. It is quite repulsive to receive a noticeably dirty book. Is it impossible for takealot staff to clean their hands and maybe their act? </p>

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Replies (1)
takealot.com
takealot.com's reply11 Nov 2016, 18:55
Official

Hello Z19,

We are so sorry to learn of this unpleasant experience with your latest orders with us.

It was not our intention to disappoint you and would appreciate the opportunity to clarify the matter.

Our Customer Relations team will be in contact shortly to address your concerns.

Regards

Takealot.com