Really poor customer service

Up until now I have had very pleasant experiences with [URL Removed] But my latest order has been a disaster. I ordered an item on Thursday. As soon as I hit enter, I realized that nobody would be at home to accept delivery in the (ridiculously broad) time frame given, so I emailed takelaot to ask if I could change the delivery address. 24 hours later I was told that I might be able to. So I sent the new address. 24 hours after that I received a reply saying it was too late as delivery had been scheduled for Monday before 5pm. Since the original mistake was mine I arranged (at great personal inconvenience) to be at the original address for the entire day and no-one shows up. While my main issue is being **** to, perhaps if you didn't take 24 hours to respond to emails it wouldn't have been too late to change. This morning (tues) I get a call from the courier to confirm delivery and ask if my suburb is in Pretoria. No, it's in Johannesburg. You're a delivery service FFS, buy a GPS or a ****** map. So I spent 15 mins trying to explain where my suburb is, but I seriously doubt that its actually going to arrive today.