JP
Jane P

1 reviews | Active since Jul 2011

26 Nov 2016, 07:03

Really disappointing

<p>I've been waiting for over a week to sort out an order.</p> <p>I ordered 6 items, only 3 were delivered after I had to follow up. 2 items were not in stock, even though it was indicated as in stock when I bought them, otherwise I would not have bought them. I asked to cancel one of these as I needed it urgently but then they cancelled both items.</p> <p>And the last item was never delivered, yet according to their records it was.</p> <p>And just to top things off, along with the 3 items that were delivered I received 2 completely different items which I did not order.</p> <p>Its been more than a week, no one has called me to sort this out. I can't seem to track down a contact number to call them on to sort this out.</p> <p>I did receive this email yesterday, a laughable response to yet another attempt to get somone to sort out my problem:</p> <p> </p> <p>Good day,</p> <p> </p> <p>Its out great pleasure to have satisfied yoU and we apologise for any inconvenience caused.</p> <p> </p> <p>Wendy Mgnculu</p> <p> </p> <p>What makes you think that this has been a satisfying experience Wendy?! You still owe me a R300 kitchen scale. Maybe if I log my complaint here someone will pay attention and sort this out!!</p> <p> </p> <p>From a very unsatisfied customer</p> <p> </p>

0
Replies (1)
takealot.com
takealot.com's reply26 Nov 2016, 17:43
Official

Hello jane81,

It is with regret that we learn of this unpleasant experience with your order.

Thank you for raising your concerns with us and for allowing us to assist in finding a solution.

We will keep you posted on the status of your replacement order.

Regards

Takealot.com

Best regards,