READY FOR COLLECTION BUT NO STOCK

placed an order for 2 items on the 22nd of November 2020. payment made and both items indicated was in stock in cape town. i choose the option to collect from the warehouse. on the 23rd of November received the email my order is ready for collection. order number ***4. get to the warehouse and only one of my items were handed to me and when asked about my other item i was told that item is not in cape town. i asked them to make a note of this on their syste. i was never notified that the order was ready for collection. on the 28th of Novemeber i received a reminder email to collect my order. this was a saturday and as per the email they close at 13:00 and not open on sundays. i flew to Johannesburg on monday for a week. if you phone the customer care number you get the message due to covid they dont have call centres but have to email them and will get a response within 72 hours. now the reminder email states i have 48 hours to collect which firstly was unacceptable due to your mistake and then secondly you cannot contact someone via a telephone but have to via email and a response can take up to 72 hours not does that make sense if i was only given 48 hours on the reminder email.

i had to drive up and down wasting my time and petrol for your negligence and mistake that you made.

sort this mess out or refund my bank account as I DONT WANT CREDIT!!!!!!!!