Re-order option on Take a lot is a trap into a ****

I ordered disposable masks from Take a lot a few months ago and I was happy with the quality, price and comfort that came with them.

I used the "re-order" option on the Take a lot app to get more masks recently but got the worst quality of masks that I ever came across. The reason I used the "re-order" option was purely because I knew these type of items were "non-returnable". So it was beyond shocking and disappointing to find out "re-order" does not mean you are guaranteed the same thing as last time.

I have logged a call to return the masks and after a lot of back and forth they were finally collected. Now, I am back to being sent from pillar to post by different agents attending to the call and have been told the masks will be returned to my address.

I dealt with so many agents from Nombulelo N., Sibabalwe M., Maluleke E., Yonela K., Refoe T., Sikwela N. in a period of a week.

If I had known "re-order" doesn't guarantee the something one is already fami**** with I would have even bothered to order. Now I must jump through hoops to get my money back.

Signed, Beyond annoyed customer