Rating should be minus 5

I have ordered a UPS on takealot.com on 26 Aug 2020. Received my package a week later but unfortunately with the wrong UPS inside! Running a small business I commit with clients to deliver their orders as quick as possible. So this was impossible thanks to takealot.com. I had to send the item back to them, waiting another week to receive my order. Beyond my imagination THEY send me exactly the same WRONG UPS. So 1. Who is responsible for quality control? 2. Who is responsible for managing quality control? 3. Is there ANY management at takealot.com? Making a mistake is bad...making exactly the SAME mistake twice is UNFORGIVABLE!!