Rapidly declining delivery and customer service!

I order weekly from takealot and pay for the Takealot More service monthly - it’s a ****. They make you pay and conveniently deliver later than promised. The Takealot delivery team’s service quality has plummeted of recent and if it continues I will stop using the service. Drivers with no manners, bad attitudes, take 30 mins in my driveway to “find” the packages. What Mickey Mouse show has takealot become? This is a publicly traded company? With no respect or value for their customers. To make matters worse I get an email fro customer service (after my complaint) from “Zeke.C” who says “further to our call, I will assist you”. There was no call, only that email - very deceptive. He then comes on the call all aggressive and “huffy” and “asks” me to please reverse the rating. His aggressive and poor attitude made me decide no- I will not be bul**** into changing my review. I’m the customer, I’m unhappy with Takealots declining customer service and I’m still unsatisfied, I will not be obliged to change anything. The customer service consultant Zeke changed his attitude almost immediately after pointing it out - UNACCEPTABLE behaviour for a customer service agent. Takealot I want this escalated. Remember who is the customer.