1 reviews | Active since Dec 2014
Rant on takealot dishonesty and lack of business ethics
<p>I'd been looking for a cookware set to buy for quite some time and found takealot had Bastille cookware set for R3799, R500 cheaper than anywhere else. After ordering, and waiting for over a week with no feedback or delivery I decided to find out what was going on(let me just note that at this point the scanpan cookware set was about R2500).</p> <p> </p> <p>One support person told me they did not have stock(even though the website said it was in stock when i bought it). He promised that i would get my delivery within 2 weeks... blatant lie.</p> <p> </p> <p>A couple of days later i noticed that my order was cancelled. No email, no phone call... just cancelled. I once again queried what was going on and was told that the supplier does not stock it anymore. I queried how that could be possible as several other stores have it but at a higher price, and got utter bs excuses in return. They did not even offer me a timeframe to wait. i found this very suspicious at the time...Takealot had obviously made a mistake and were now pulling out of the deal. </p> <p> </p> <p>To top things off, takealot decided to increase the price of the scanpan range to R4000 and offer it to me as if they were giving me a deal. I had tracked that particular cookware set for months, it's not even worth the R2500 they previously had it, let alone R4000!!!!! Absolutely crazy how they thought they could con me.</p> <p> </p> <p>I got refunded and bought the cookware set at Makro for R4249, because they mysteriously had stock.</p> <p> </p> <p>So i checked takealot this afternoon and takealot is again selling the Bastille cookware set, BUT FOR R4249... and the scanpan pot range is down to R2500 again.</p> <p> </p> <p>I will never ever buy from takealot again with such dishonest service. For that R500 mistake that you wouldnt own up to, you will lose tens of thousands as i take my business elsewhere</p> <p> </p> <p>I have the emails and screenshots to back up what i wrote if you want to challenge me on anything written above.</p> <p> </p>
Hello Just_Terrible,
We are terribly sorry about the unpleasant experience you had with your recent order.
We have noted your concerns and are currently investigating the matter in order to be resolved as soon as possible.
We have sent you an email in the meantime and will revert back to you as soon as we receive feedback from the relevant departments.
Regards
Takealot.com
Hello Just_Terrible,
We are terribly sorry about the unpleasant experience you had with your recent order.
We have noted your concerns and are currently investigating the matter in order to be resolved as soon as possible.
We have sent you an email in the meantime and will revert back to you as soon as we receive feedback from the relevant departments.
Regards
Takealot.com
