RP
Rudi P

1 reviews | Active since Jul 2013

01 Feb 2016, 18:24

R75 to deliver in a day, no such policy for return

Rudi Prinsloo? <br> to<br> Takealot<br> 2 mins ?<br> <br> Order No *** - Paid in full.. Ryna at [Email Removed] is supposed to assist to update the software. So I am waiting, and waiting, and waiting.<br> Order No *** - Paid in full.All app orders get delivered for free, if you wanna wait four days, so I paid the R75 to have it the next day. After spending R1000 on installation today, I am told the device is faulty. I call up Takealot. Maybe this, maybe that, maybe this. He will be in touch via e-mail. Will the courier fee I paid be refunded, as you now do not appear in a hurry to have it replaced - your faulty one picked up and a proper one delivered.<br> Blackview phones - brilliant device, horrible support. DSTV Explora - rather go buy it at multichoice, since it becomes one hell of a story to return and get a replacement if you deal with Takealot. Strange thing - I paid this thing in full, not even the downpayment system everyone is advertising, and now I am getting **** service. Carry on, BIG BOYS, this attitude puts people out of business in no time at all.<br> <br> But let me go, I might just miss the e-mail promising me delivery of a new product within the next decade.

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Replies (1)
takealot.com
takealot.com's reply01 Feb 2016, 20:38
Official
Hello Rudi1977,

We are truly sorry for the hassles with your recent purchases and for the inconvenience caused.

Thank you for taking Sheena's call earlier and giving us the opportunity to turn it around for you. Your replacement for the Explora unit is being processed as a matter of priority and we will contact you tomorrow to confirm when delivery will take place.

We are also awaiting urgent feedback regarding your smartphone and will be in touch once received.

Regards
Takealot.com