R500 SWAROVSKI EARINGS DAMAGED - POLICY SUCKS

Just before Christmas Takealot had a daily deal special on Swarovski Earings. I decided that they are decent quality as I have bought Swarovski in the past and had no issues, so had to special order them to get it on the 23rd, so I could wrap them as a gift for my girlfriend for Christmas. The box had the 2 earrings in separate sealable bags. Not having issues before with their product I simply wrapped the gift and gave it to my girlfriend.

Last night she opens the box to wear the earrings for the very first time only to find that the earrings don't clip in at all and simply fall out of her ears.

As with any other purchase you would expect takealot to have some sort of returns on damaged goods - only to find out that unless you reported the issue within 7 days, they cannot help. Now my question is, how does a company that sells extremely expensive jewelry, have a policy in place in place that only last for 7 days?

I will NEVER buy anything off takealot ever again. Over the years I have always trusted takealot for purchases as they used to be friendly, caring and responsible, always promoting their platform to people that have never used it before. Sadly that attitude has changed. There is no quality control that overseas what they distribute and then they simply hide behind a "Policy" to avoid sorting out issues that they create.

DON'T WASTE YOUR TIME BUYING ANYTHING FROM THEM, YOU WILL JUST FRUSTRATE YOURSELF.