R100 App Voucher for new Customers

<p>At 1pm on 21/11/2016 at 1pm I received a R100 voucher via email. Its R100 off your first order of R350 or more when you shop the free Takealot mobile app. I then placed an order and attempted to use this voucher. The error I received on the Takealot app was "Promotional code no longer valid". I contacted the Takealot helpdesk at 2pm and spoke to Naqiebah Brown. She advised me after holding for almost 10min that she will take it up with their support and send me a new code which I can use. She then cancelled my order. I received an email from Naqiebah Brown at 9:19pm from Takealot that that there has been a technical issue regarding the App promotional codes and that the issue has been resolved. I should try and use the promotional code again as it is valid for the 21/11/2016 only. Once again I tried to make a purchase on the Takealot app and the error I received when using the promotional code "Promo code APP100 is for New customers only". This is due to my first order being cancelled so the system sees me as an existing customer and she cannot help me due to this. It was, and is not my problem that the code isn't working and that I now have an order history because of a code that didn't work! Its very poor service from a customer's point of view that no resolution to my problem was even attempted. Its about principle, and the fact that I was promised telephonically a new different code and that promise was not kept. This is not a very good first impression on your possible customers.</p>