Quick response turned a frustrated customer into a very happy one.

I purchased a Fitbit Versa off Takealot in November and for some reason, by the end of the month the silicon around the band pins that attach the band to the watch crumbled. I couldn't believe it. I figured, however, that I shouldn't take a chance on the rest of the device so I sent it back.

In a few days, I got emails saying that my product return was being reviewed... then to my surprise I got an email saying that the return was rejected stating that the issue was user damage.. I was bitterly disappointed with Takealot and determined never to order from them again... but I did manage to send back a polite email restating that the watch was less than a month old and the band shouldn't have broken.

To my delight, Takealot fired an email right back to me saying that they would approve my return.

Well Done Takealot. Easy returns when there is an issue is one of the safety blankets customers need in order to be confident in ordering from you. In one very quick email you completely restored my faith in you. I'll look forward to many happy purchases in the future.