Questionable takealot activities

Two of my orders have mysteriously cancelled. One was supposed to ship today and be delivered on Monday. The other is supposed to be around the 26th. I work for Amazon and this is just ridiculous that the order was cancelled just as it was gonna ship, and the other order cancelled as well. And I already had to wait a week so far as these items are specific. And I am so irate that I actually advised the reader of my message I sent that if they can't reinstate my order without losing additional time, then a supervisor or manager would need to do it. And if it can't be done, then I want a director to explain to me why. I am not going to allow substandard service to dictate how people get away with this level of customer irresponsibility and accountability needs to be had within the management structure as to those individuals who bring a company reputation down. So far, no response yet. And I have my doubts that I will get a response without escalating this.