****py service by Takealot

I bought Polaroid Bluetooth Headphone - Black PBH6000 on the 23/04/2019 a week later one side of the headsets was not working logged a return it was rejected because the delivery guy didn't take the AUX and USB cables what i do not understand is that why reject when the Headphones are the ones faulty not the cable and mind you this is the second pair i returned two weeks later no feedback given to me by Takealot