Putrid Service

I have been in contact with several advisors regarding having my stroller replaced. I was advised that there was physical damage, and when pushing back on this I am now advised that I am out of warranty. The return was done on the app and it clearly shows when the warranty ends, it also would not have allowed me to return it if it was out of warranty. If it was truly out of warranty you would not have collected or even reviewed it for replacement. I hope someone can contact me with a satisfactory response to get this resolved.