Purchased TV that never arrived

I purchased a smart tv on your platform which i never received or signed for and have cctv footage to proof this yet your app confidentiality confirms that it he item was delivered and signed for by me??

According to the initial confirmation, the scheduled delivery date was set for January 3rd between 8:30 AM and 5:00 PM, as per the attached screenshot. However, I later received conflicting information stating that the delivery was rescheduled to January 2nd within the same time frame. Upon checking the delivery status around 2:00 PM on January 2nd, I was shocked to discover that the app claimed my TV had been delivered at 10:45 AM, signed for by "Mel" (myself). This is physically impossible, as I wasn't home, didn't provide any entry code, and received no notification about the impending delivery. Upon investigation, it was revealed that your system showed conflicting information about the driver's location at the supposed delivery time. The discrepancies between the log sheet, the delivery receipt, and the driver's tracked location raise serious concerns about the accuracy of the delivery information. Despite our attempts to seek assistance from your dispatch center, we encountered unhelpful responses and were even treated disrespectfully at your distribution center this morning. Given the severity of this matter, including potential *****, impersonation, and theft, we have gathered information on the driver, the Takealot employee involved, and have access to security footage proving the driver never arrived at our estate. If this matter is not resolved promptly, we have no choice but to escalate it further, potentially involving legal action. I urge you to treat this issue with the urgency it deserves and provide a swift resolution, either by refunding the purchase or ensuring the delivery of the TV. I have attached relevant screenshots and documents for your reference.

This is unacceptable and the customer service is appalling, your staff think they are above the law and the rights of the consumer means nothing they have no respect for people. I want my tv or a full refund and answers today.