Purchased item from ...

Purchased item from takealot app,received item,entrusting they sent correct item...they sent wrong item not matching on purhase on their app. We logged a complaint / refund,this was March this year. I did a follow up now,July, regarding our query..spoken to 5 different agents...this is unacceptable. Atmost morst customer service ever. It takes this long for a refund,they requested now to bring our item back and come pickup from us again to log a refund request,Absurd!What about the consumer act??? Our purchase was sent back within their 7days policy. Takealot...THE NAME SAYS IT ALL...THEY...TAKE...A..LOT