Promises not adhered to

<p>My husband and I purchased a Telefunkin television from them, I waited at the warehouse for 2 solid hours with two kids for our order .</p> <p>We collected it on Tues we plugged it in and found when the screen was on but blank (black screen) there was one bright spot, just below the centre of the screen to the left. </p> <p>You wouldnt otherwise see it if there is a picture but blank screen makes it shine bright.</p> <p>Apparently this is due to a burst pixel, and a new TV coming out a factory should not have this.</p> <p>I contacted the call centre to be told I can do a straight exchange at the warehouse, it was no problem as It wasnt even with us for a full day. </p> <p>So I go early on Wed to exchange, only to be told when I get there that, " unfortuately they need time to test, so we will get the new one in 24 - 72 hrs".</p> <p>Now 72hrs later, there has been NO CORRESPONDENCE. I call back to be told they will call me back, nothing. I call again to be told that it will now take up to 8 days. Even though I told them we require it BEFORE the weekend and was originally told it would not be a problem.</p> <p> </p> <p>I send this complaint because last Christmas I had the same issues, where no one was trained properly to deal with issues and all gave the wrong info. No one knows what is going on or how to fix it. I feel the level of service becomes worse the bigger Takealot gets. We spent alot of money there, and expect a much better service! </p>