KR
Katie R
1 reviews | Active since Jun 2012
21 Feb 2015, 09:12
Promised eBucks not awarded - two weeks later!
I recently (8 Feb 2015) purchased a Samsung S5 off of the [URL Removed] online store and they award eBucks with their purchases. I was meant to receive eB7000 and am yet to... When I inquired yesterday about the transaction all the support had to say was \they have allotted the eBucks"and it's up to me to contact FNB. Why does the onus remain on the customer to resolve THEIR issue? I bought the phone and paid immediately"
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takealot.com's replyOfficial
21 Feb 2015, 11:04Hello Katie R.,
We're sorry to hear of the troubles with your eBucks on this purchase, understand it's not been a pleasant experience. We'll ask our complaints team to look into this & track down the communication you've received so far. We might need to get in touch with our finance department as well & they're back on Monday again, but we should be able to get this sorted out in the requested time. We'll be in touch soonest.
Sincerely,
takealot.com
We're sorry to hear of the troubles with your eBucks on this purchase, understand it's not been a pleasant experience. We'll ask our complaints team to look into this & track down the communication you've received so far. We might need to get in touch with our finance department as well & they're back on Monday again, but we should be able to get this sorted out in the requested time. We'll be in touch soonest.
Sincerely,
takealot.com
takealot.com's reply21 Feb 2015, 11:04
Official
Hello Katie R.,
We're sorry to hear of the troubles with your eBucks on this purchase, understand it's not been a pleasant experience. We'll ask our complaints team to look into this & track down the communication you've received so far. We might need to get in touch with our finance department as well & they're back on Monday again, but we should be able to get this sorted out in the requested time. We'll be in touch soonest.
Sincerely,
takealot.com
We're sorry to hear of the troubles with your eBucks on this purchase, understand it's not been a pleasant experience. We'll ask our complaints team to look into this & track down the communication you've received so far. We might need to get in touch with our finance department as well & they're back on Monday again, but we should be able to get this sorted out in the requested time. We'll be in touch soonest.
Sincerely,
takealot.com