1 reviews | Active since Jul 2011
Promised Delivery Date not met - Second Time
Dear Sir/Mam, I have been using takealot from the take2 days and if you look back at my order history, I am an avid purchaser of various items. As of late, Takealot service delivery has been going downhill. I placed an order for two UPS's this month and purchased another 2 last month and again these items have been delayed. Promised delivery is today (15 May), but the items have not even been dispatched as yet, the last time it was the same/similar problem. I get no discount as an incentive to purchase from takealot so I do not expect poor service delivery, a simple thing like delivering a parcel should not be an issue as the order was placed a few days ago. I will not stand to accept such poor service and from now on would rather support other online retailers or the retail shops itself.
We rely on our loyal customers to keep us on our toes & inform us when we've dropped the ball or not met their expectations. This is how we make sure we maintain the great service we strive to give & that you've become accustomed to. We'd like to thank you for letting us know about this as it's definitely not how we expect our deliveries to go & will make sure this gets to the right teams so that the necessary changes can be made.
Our complaints team has been instructed to look into your current order & will do our best to still get this delivered to you today. Once they've made contact with the warehouse & courier they'll be in touch with an update.
Sincerely,
takealot.com
We rely on our loyal customers to keep us on our toes & inform us when we've dropped the ball or not met their expectations. This is how we make sure we maintain the great service we strive to give & that you've become accustomed to. We'd like to thank you for letting us know about this as it's definitely not how we expect our deliveries to go & will make sure this gets to the right teams so that the necessary changes can be made.
Our complaints team has been instructed to look into your current order & will do our best to still get this delivered to you today. Once they've made contact with the warehouse & courier they'll be in touch with an update.
Sincerely,
takealot.com