LM
Leonard M
1 reviews | Active since Apr 2015
10 Apr 2015, 12:16
promise but no delivery
i ordered a reflex shake cup on the 23/03/2015 and i a was told i will get it the following months on the 8 April and i was willing to wait, still today i haven't got my order (10/04/2015) i have been calling them from the past three days and they are all telling me that they will find out with the supplier and come back to me and no one have came back since.. They need to stop promising their clients things they cant deliver. now i cancelled my order i hope i don't wait for a month to get my refund.
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takealot.com's replyOfficial
10 Apr 2015, 12:55Hello Muthema,
We know communication is key, especially if we're not able to deliver on a promise. We're sorry for first of all missing the delivery date & for the hassle it's been to get clarity on your order's whereabouts. We understand that the lack of communication also contributed to the below par experience & will address this with the parties involved.
We'll get our complaints team to look into the issues you've raised & to also make sure your refund is on track so that it can be resolved soonest. We'll be in touch to confirm all of this with you as soon as the necessary arrangements have been made.
Sincerely,
takealot.com
We know communication is key, especially if we're not able to deliver on a promise. We're sorry for first of all missing the delivery date & for the hassle it's been to get clarity on your order's whereabouts. We understand that the lack of communication also contributed to the below par experience & will address this with the parties involved.
We'll get our complaints team to look into the issues you've raised & to also make sure your refund is on track so that it can be resolved soonest. We'll be in touch to confirm all of this with you as soon as the necessary arrangements have been made.
Sincerely,
takealot.com
takealot.com's reply10 Apr 2015, 12:55
Official
Hello Muthema,
We know communication is key, especially if we're not able to deliver on a promise. We're sorry for first of all missing the delivery date & for the hassle it's been to get clarity on your order's whereabouts. We understand that the lack of communication also contributed to the below par experience & will address this with the parties involved.
We'll get our complaints team to look into the issues you've raised & to also make sure your refund is on track so that it can be resolved soonest. We'll be in touch to confirm all of this with you as soon as the necessary arrangements have been made.
Sincerely,
takealot.com
We know communication is key, especially if we're not able to deliver on a promise. We're sorry for first of all missing the delivery date & for the hassle it's been to get clarity on your order's whereabouts. We understand that the lack of communication also contributed to the below par experience & will address this with the parties involved.
We'll get our complaints team to look into the issues you've raised & to also make sure your refund is on track so that it can be resolved soonest. We'll be in touch to confirm all of this with you as soon as the necessary arrangements have been made.
Sincerely,
takealot.com