Products never delivered

My delivery on my purchase has been postponed since the 28 February 2020 and still no products have been delivered! After waiting on the phone for a consultant for 30mins I had, had enough. I’ve even emailed a complaint with no response or communication with regards to getting my products and they include my dogs food! So tell me what happens to my dogs without food??? I’ve been purchasing products on takealot for a very long time and this is the WORST service I have received. Very very disappointed in the lack of service - there is no “smile guarantee” so please remove this slogan