Product ******: Bad internal control & communication

I am using my freedom of speech to share my experience with this company... I ordered a product and it was promised to be delivered by the 8th Dec. The package never arrived and then was promised the 9th. Then we heard nothing. So after many calls, emails, DMs and comments we were promised the delivery will be the 17th because it was at the "incorrect branch". Nothing was delivered on the 17th, and then after more communication from our side they revealed that someone in the company actually stole the package. We asked that they send out a new package but they said it is out of stock. I went to check online and indeed it was (late afternoon). Later the same day at night (18th) I checked again and now the product is suddenly in stock. This company is a ****. There is no communication, internal control nor customer service. If one reads any of the comments on their posts on social media you will not have to search far in order to find other people with complaints. I have read of some people waiting for their packages for over a month. The customer service team gives one false hope, using textbook responses but not really doing anything. They never get back to you. I can go on and on; this is just the tip of the iceberg. Their service used to be outstanding. They will not see me again. Wish I could rate this 0.