1 reviews | Active since Aug 2011
Product sold out while in basket for 10minutes
Earlier today I went onto suppliers website and ordered an item (blu-ray 7 disc set ) that was priced at R299. I put it into the online basket, entered my delivery details immediately and wanted to pay with my card and on the final screen the amount was R849. <br> I contacted them via Facebook and e-mail and they let me know that it was sold out for that price. I went back and refreshed the site and the original deal was still there and it said IN STOCK for R299. When you put it into your basket it now said R849 but not on the original product screen. Only after more than an hour they changed that listing to OUT OF STOCK<br> <br> My problem is that when something is in your basket and your busy with the checkout they cant just sell it out to someone else. I mean I did the whole process immediately. According to my knowledge, if something is advertised for a certain price then you should get it for that price!!? The supplier just told me they contacted their suppliers and they can no longer give the product to me for R299 and I need to pay full price. I feel [URL Removed] should supply this product to me for R299 because it was already in my basket and it was still advertised like that.
As a first time customer we understand your disappointment by missing out on this exciting deal. However, as explained by Cawyn from our complaints team the T&Cs for our Daily Deals state that an item needs to be checked out in order to secure it at the deal price & won't be allocated to you by just adding it to your cart. Our daily deals are often highly sought after & we therefore allocate them on a first come first serve basis via checkout. As there's usually limited stock available the opportunity unfortunately exists that other customers are quicker to the button & the item then sells out before you complete your purchase.
Sorry again for the disappointment, but we hope you understand that this is how our deals system works.
Sincerely,
takealot.com
As a first time customer we understand your disappointment by missing out on this exciting deal. However, as explained by Cawyn from our complaints team the T&Cs for our Daily Deals state that an item needs to be checked out in order to secure it at the deal price & won't be allocated to you by just adding it to your cart. Our daily deals are often highly sought after & we therefore allocate them on a first come first serve basis via checkout. As there's usually limited stock available the opportunity unfortunately exists that other customers are quicker to the button & the item then sells out before you complete your purchase.
Sorry again for the disappointment, but we hope you understand that this is how our deals system works.
Sincerely,
takealot.com