Product returned without compensation or feedback

I purchased a product back in September 2024 and returned it shortly thereafter. It's January 2026 and I still haven't received feedback, credit, or a refund. The product was apparently sent back to the supplier but that's where it ends. I have sent numerous emails, spoke to management at the Moreletapark pick up point, spoke again to the staff but nobody knows what's happening! I called customer service but half-way through the conversation they hang up. I even contacted the supplier directly but still haven't had a response. The sad thing is that I've been supporting Takealot all the way, despite this horrible experience. You can cause a scene, jump up and down and go crazy, they couldn't care less and nobody is taking ownership. Just give me my product back if you're not willing to assist me!