DG
Dinesh G
1 reviews | Active since Nov 2015
30 Nov 2015, 09:44
Product Paid for but not delivered as promised
Order placed 19/11/2015, delivery promised for 24/11/2015, after numerous telephonic complaints as well as written complaints addressed to the CEO I have still not received my products and I am out of pocket, this appears to be a negative with Takelaot. While a few different people have contacted me telephonically no one is able to resolve my complaint. My next escalation is the National Consumer Commission - [Email Removed] Kim Reid (CEO) It is theft when you pay for something and you do not receive the product. I await your response.
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takealot.com's replyOfficial
30 Nov 2015, 16:37Hello Dinesh1305,
Thank you for taking our complaints team's call earlier today to assist with this matter. Shopping with us shouldn't cause you this much hassle and we know an apology doesn't make things right. It shouldn't be taking this long to get this matter resolved and we're busy liaising with the responsible departments to get clarity on this matter and to confirm how best we can complete delivery as quickly as possible.
Our complaints team will keep you posted the minute they receive feedback from the relevant departments.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier today to assist with this matter. Shopping with us shouldn't cause you this much hassle and we know an apology doesn't make things right. It shouldn't be taking this long to get this matter resolved and we're busy liaising with the responsible departments to get clarity on this matter and to confirm how best we can complete delivery as quickly as possible.
Our complaints team will keep you posted the minute they receive feedback from the relevant departments.
Sincerely,
takealot.com
takealot.com's reply30 Nov 2015, 16:37
Official
Hello Dinesh1305,
Thank you for taking our complaints team's call earlier today to assist with this matter. Shopping with us shouldn't cause you this much hassle and we know an apology doesn't make things right. It shouldn't be taking this long to get this matter resolved and we're busy liaising with the responsible departments to get clarity on this matter and to confirm how best we can complete delivery as quickly as possible.
Our complaints team will keep you posted the minute they receive feedback from the relevant departments.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier today to assist with this matter. Shopping with us shouldn't cause you this much hassle and we know an apology doesn't make things right. It shouldn't be taking this long to get this matter resolved and we're busy liaising with the responsible departments to get clarity on this matter and to confirm how best we can complete delivery as quickly as possible.
Our complaints team will keep you posted the minute they receive feedback from the relevant departments.
Sincerely,
takealot.com