ML
MARK L
1 reviews | Active since Aug 2015
25 Aug 2015, 16:10
Product incompatibility - ebooks not for kindle
I recently became a customer of [URL Removed] because I was a [URL Removed] customer. I purchased two ebooks off their website for my kindle only to discover that I cannot access the books. When I phoned [URL Removed] they told me that their ebooks are not compatible with kindle products.<br> <br> When you purchase the ebook you are directed to the product \description"page which gives the title"
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takealot.com's replyOfficial
25 Aug 2015, 16:52Hello markjameslang83@,
We're sorry to hear of your disappointment with regards to your recent eBooks purchase. Due to the nature of eBooks their returns are processed differently to other products listed on our site. We've instructed our complaints team to liaise with our eBooks department to get more insight into this matter and to determine whether we're able to assist any further. We'll also forward your feedback with regards to how eBooks' details are communicated on site to the relevant department for consideration.
Our team will be in touch as soon as they've received feedback on this matter.
Sincerely,
takealot.com
We're sorry to hear of your disappointment with regards to your recent eBooks purchase. Due to the nature of eBooks their returns are processed differently to other products listed on our site. We've instructed our complaints team to liaise with our eBooks department to get more insight into this matter and to determine whether we're able to assist any further. We'll also forward your feedback with regards to how eBooks' details are communicated on site to the relevant department for consideration.
Our team will be in touch as soon as they've received feedback on this matter.
Sincerely,
takealot.com
takealot.com's reply25 Aug 2015, 16:52
Official
Hello markjameslang83@,
We're sorry to hear of your disappointment with regards to your recent eBooks purchase. Due to the nature of eBooks their returns are processed differently to other products listed on our site. We've instructed our complaints team to liaise with our eBooks department to get more insight into this matter and to determine whether we're able to assist any further. We'll also forward your feedback with regards to how eBooks' details are communicated on site to the relevant department for consideration.
Our team will be in touch as soon as they've received feedback on this matter.
Sincerely,
takealot.com
We're sorry to hear of your disappointment with regards to your recent eBooks purchase. Due to the nature of eBooks their returns are processed differently to other products listed on our site. We've instructed our complaints team to liaise with our eBooks department to get more insight into this matter and to determine whether we're able to assist any further. We'll also forward your feedback with regards to how eBooks' details are communicated on site to the relevant department for consideration.
Our team will be in touch as soon as they've received feedback on this matter.
Sincerely,
takealot.com