Product exchange issue with Takealot

I really wish there was an option not even give them one star for the service i am receiving. I ordered an item with priority delivery for Saturday. The order came but unfortunately one of the products in the order was the wrong product. I immediately advised takealot of the exchange that needs to happen and logged it on the App. I have been calling and emailing them on a daily basis only to receive no feedback on the exchange. We are sitting on Wednesday night and the wrong item has not even been collected to inspect. The product I ordered was a birthday gift and the birthday has now passed already. Takealot seems to just be happy making their stuff ups the customers problem and not caring about customers. It is very unfortunate as I had another retrun recently that took over a month to resolve. Not seeing why this must be the case for a simple exchange for the right product. We will see how long it takes for Amazon to take over customers that Takealot is not worried about.

I have asked on 2 occassions for a manager to contact me and this has not happened and they do not even have the courtesy of replying to my emails.